Are the answers all out there? Investigating citizen information requests in the haze of bureaucratic responsiveness

Under freedom of information (FOI) regulations, public officials are pressured to grant citizens access by responding citizen requests. However, despite FOI requests treated with varying bureaucratic attention, resulting in a high number ignored or overdue organizations. Focusing on this discrimination, study aims explain the determinants responsiveness Responsiveness case is therefore either successful response request, refusal respond no at all (i.e., request ignored). By drawing accountability, and thus citizen-driven model responsiveness, we shed light human aspect behind This research argues that request's topic as an accountability-seeking indicator communication tone for underlying emotions influence responsiveness. The results from applying text mining analysis techniques, such modeling sentiment analysis, over 100,000 filed via German online platform support these assumptions.